Bill Waugh: Allstate Insurance

Bios

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  Vernonica Lopez-Hoggs

  Customer Service Manager

  In 2010, Veronica Lopez-Hoggs embarked on her insurance journey as the Service Manager at Bill Waugh's Agency, quickly establishing herself as a guiding force. Focusing on Auto insurance and Home insurance, Veronica's role involves not just transactions but a comprehensive understanding of insurance intricacies. Veronica's favorite aspect of the job is the art of explanation. She takes joy in helping people grasp the nuances of insurance, emphasizing its importance and the diverse protection it offers. Her commitment to customer knowledge sets Veronica apart, making her not just a manager but a reliable source of knowledge in the complex world of insurance. Beyond the office, Veronica harbors a love for travel, although she admits to being apprehensive about planes and heights. This paradox adds a touch of humanity to her profile, showcasing that even someone deeply involved in navigating the insurance landscape has their own fears and vulnerabilities. Veronica Lopez-Hoggs' journey in the insurance industry is marked by a commitment to customer knowledge, a passion for travel, and a relatable humanity. With knowledge and a touch of wanderlust, Veronica continues to assist customers at Bill Waugh's Agency, helping them not only get the right coverage and also be a seasoned navigator that can lead them through the diverse horizons of insurance.

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  Michelle Douglass

  Licensed Sales Producer

  Entering the insurance industry as the Director of Sales at Bill Waugh's Agency in 2014, Michelle Garner has become a driving force in the field. Focusing on Auto insurance and Home insurance, Michelle's role involves not just transactions, but a personalized curation of policies to help fully protect customers and their families. Michelle's favorite aspect of the job is the intersection of coverage and customer service. She takes pride in helping customers tailor policies that help offer comprehensive protection, shielding them from financial devastation. Her commitment to top-notch customer service reflects her dedication to help see customers have not only the right coverage but also a positive and supportive experience. Michelle is a third-generation Allstate agent, proudly carrying on a family legacy. Her grandfather's initiation into Allstate insurance in the 60s set the stage, and Michelle proudly follows in his and her uncle's footsteps. This familial connection to the industry adds a layer of tradition and commitment to her role. Beyond her professional achievements, Michelle is a loving mother to three sons, two of whom are identical twins. Her role as a parent mirrors her approach to insurance – a combination of care, foresight, and dedication to the well-being of those entrusted to her. Michelle Garner's journey in the insurance industry is characterized by a commitment to help with customer protection, a rich family legacy, and the fulfillment of a third-generation Allstate tradition. With a warm heart and a legacy of excellence, Michelle continues to be a driving force at Bill Waugh's Agency, embodying the values of dedication, service, and family.

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  Mike Gibbons

  Personal Financial Representative

  Certifications:

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  Meghan Monroe

  Sales Executive Assistant

  Entering the insurance industry in 2011 as a Licensed Agent with Bill Waugh's Agency, Meghan Monroe has become a cornerstone in the field. Focusing on Auto insurance, Home insurance, Power Sports insurance, Boat insurance, and Commercial insurance, Meghan's knowledge extends across various domains of coverage. Meghan's favorite aspect of the job is more than just policies; it's about helping customers truly understand the coverage they have and helping them be well-protected. Her commitment to clarity and comprehensive protection sets her apart, making her not just an agent but reliable in the world of insurance. Beyond the world of insurance, Meghan has a passion for plants. Whether it's cultivating a thriving garden or tending to indoor greenery, her love for flora adds a vibrant and nurturing dimension to her personality. This appreciation for the beauty of nature aligns seamlessly with her role in helping safeguard the assets and well-being of customers. One of Meghan's most cherished roles is being an Auntie. This special bond with her nieces and nephews holds a place of honor in her heart. The joy of being an Auntie reflects Meghan's nurturing and caring nature, extending her role beyond the professional landscape into the warmth of family relationships. Meghan Monroe's journey in the insurance industry is marked by a commitment to customer understanding, a passion for plant life, and a deep appreciation for family bonds. With a green thumb and a warm heart, Meghan continues to be a presence at Bill Waugh's Agency, helping customers have not only the right coverage but also a caring agent by their side.

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  Zenee Steele

  Joining the insurance industry in 2017, Zeneé Steele brought her vibrant personality and dedication to Bill Waugh's Agency in 2018 as a Licensed Agent/Services Producer. Focusing on Personal Lines insurance, including Auto insurance, Home insurance, Boat insurance, and more, Zeneé's role spans a diverse array of coverage. Zeneé's favorite aspect of the job goes beyond transactions; it's about empowering people with insurance knowledge. She takes joy in informing customers about insurance intricacies and helping them understand their unique needs. This commitment to learning and understanding sets Zeneé apart, making her not just an agent but a reliable consultant in the complex landscape of insurance. In her downtime, Zeneé is a self-proclaimed binge-watcher of her favorite shows. Her ability to unwind and enjoy the narratives on screen reflects her love for storytelling and the diverse aspects of life, a trait that undoubtedly contributes to her success in connecting with customers. Hailing from the vibrant borough of Brooklyn, New York, Zeneé brings a unique flair and energy to her role. Her Brooklyn roots shape her approach, infusing a bit of urban charisma into her interactions and adding an authentic touch to the customer experience. Zeneé Steele's journey in the insurance industry is marked by a commitment to customer knowledge, a love for storytelling, and the unmistakable influence of her Brooklyn upbringing. With a warm and dynamic personality, Zeneé continues to make a positive impact at Bill Waugh's Agency, helping customers have the right coverage and a knowledgeable and approachable agent by their side.

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  Azjure Patterson

  Licensed Sales Producer

  Entering the insurance industry in 2022, Azjure Patterson swiftly made her mark as a Licensed Agent at Bill Waugh's Agency in 2023. Focusing on Auto insurance, Home insurance, Power Sports insurance, and Boat insurance, Azjure's role transcends mere transactions to focus on building lasting personal relationships with customers. Azjure's favorite aspect of the job is the art of connection. She takes joy in forging personal relationships with customers, understanding their unique needs, and providing tailored insurance options. This commitment to personalized service sets Azjure apart, making her not just an agent but a reliable ally in the insurance landscape. Beyond the world of insurance, Azjure is a skilled musician who can play the electric guitar. Her musical talent not only showcases her creativity but also underscores her ability to strike the right chords – both in the realm of music and in building harmonious relationships with customers. Azjure Patterson's journey in the insurance industry is marked by a commitment to personal relationships, a passion for music, and a love for cinematic storytelling. With a knack for striking the right chords in both her professional and personal pursuits, Azjure continues to make a positive impact at Bill Waugh's Agency, enriching the customer experience with a harmonious blend of knowledge and genuine connection.

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  Lidianys Cruz

  In 2023, Lidianys Cruz entered the insurance industry as a Customer Service Support Agent at Bill Waugh's Agency, quickly becoming a pivotal force. Focusing on Auto insurance, Home insurance, Motorcycle insurance, Boat insurance, and Renters insurance, Lidianys's role extends beyond transactions to creating meaningful connections. Lidianys's favorite aspect of the job is the opportunity to serve and assist the Spanish community and the elderly. Her commitment to providing support and understanding in multiple languages showcases her dedication to inclusivity and empathy. Lidianys customer-centric approach sets them apart, making her not just an agent but a valuable ally for those seeking insurance assistance. Born in the vibrant city of Miami, Florida, Lidianys brings a diverse cultural background to her role. With a Cuban father and a Colombian mother, she embodies a fusion of cultures, allowing her to connect with a broad spectrum of customers and provide personalized service that transcends language barriers. Lidianys Cruz's journey in the insurance industry is characterized by a commitment to community service, a passion for connecting with diverse cultures, and a love for her Spanish roots. With warmth and cultural insight, Lidianys continues to make a positive impact at Bill Waugh's Agency, helping customers have not only the right coverage but also a compassionate and understanding agent by their side.